PACE~Quadpro is a very straightforward and easy to use system
The PACE Quadpro support team are experienced in the setting up and training of the many Quadpro Collegiate users over the years and will be able to help you to achieve a painless transition from paper to digital Estate Management. Our attentive and committed style has been welcomed by many who were initially doubtful either about the system or their ability to get on with “something so new”. We can put their mind at rest and help you make a smooth, efficient and effective transition.
but as with all software it’s good to know the best way to drive it before venturing onto the IT highway.
With a step by step approach, we first provide a day’s induction training during which we listen carefully to your priorities and early needs from the system. This is followed by a one or two week gap to allow everyone to experiment a little with the various system areas they will be using most. Then, the second training day is fully focussed on your objectives and the use of Collegiate to meet your particular needs. Usually these two days are enough but we are sometimes asked back for a third day after say 6 months or so to provide some “power user” training to key personnel. Then as part or your Maintenance agreement we visit again after about 12 months from your initial purchase as part of our Client / User service support Membership package.
The Quadpro help package is free to new users for twelve months following the initial system installation. From the fist anniversary a Maintenance support package is available. The cost for this is held for three further years at an annual membership fee of 30% of the initial software purchase price.
The Maintenance package provides members with all of the following benefits:
Telephone Help desk during usual office hours – at regular call costs,Quadpro Collegiate Foundation system version improvements and upgrades delivered to you free of charge as they are released. System generated web help requests direct to our support management team. An annual half day visit from our Training and support team to help you review your use of Collegiate and assist you in gaining the maximum benefit from your system.Invitations to user group meetings and seminars.
Property Management Help and Assistance
We have a wealth of experience and expertise in property, facilities and asset management. As a Quadpro user you can tap into this resource at several levels. For example, a general help call about the particular way you can use Collegiate to meet a new need would not cost you anything but could help get things on the right track.
From this enquiry it may be that you have all the informational you need to continue on your own. Alternatively you may welcome some more formal help and here we would be pleased to discuss your needs and provide you with a competitively based proposal and prices for the services you require.
Sometimes, because you will already have a good framework of property knowledge in your Collegiate system we will be able to help save you money as well as provide the right solution to meet your needs.
For further information please contact us at:
PACE ~ Quadpro Studio One 10 Guild Street, Stratford-on-Avon, Warwickshire, CV37 6RE
Tel/Fax: 01789 266331 Brian Larcher Direct: 07970 679344
